MANY of the companies scrutinised by the BV judging panel have an unwavering commitment to long-held values. Dutch banking group ING, which operates in 40 countries, is among them – but it recognises that banking, and customer expectations, are changing, and embraces innovation. ING has ensured its presence on the digital platforms where people are shopping, socialising and doing business. Sustainability is a key value, with a €300m fund that ING invests in fintech companies around the world, and a commitment to environmental, social and economic progress. BV‘s Best Retail Banking Services (Netherlands) Award duly conferred.