NATIONWIDE doesn’t believe in dictating to its clients and customers. As a mutual organisation, it relies on its members to help mould the society and the products and services it provides. The BV Awards judging panel salutes the fact that Nationwide takes such pride in being owned by, and run for the benefit of, its members. The comprehensive range of financial services and products it offers, including savings, mortgages, current accounts, credit cards, investments and loans, only adds to the aura of quiet confidence which surrounds Nationwide, and helped it to secure the Outstanding Client Services (Financial Sector, UK) 2017 award in a highly competitive field.