GLOBAL banking giant HSBC follows a comprehensive set of policies and systems that ensures sound governance. HSBC has a presence in 66 countries, with a network covering Europe, Asia, North and Latin America, the Middle East and North Africa. It serves more than 39 million customers and employs around 235,000 people. HSBC strives for the highest standards of governance and has made significant progress towards its ESG goals. The bank has shored-up its digital defences with AI-powered tools to detect and deter financial crime. It has stepped-up its environmental game, too, hitting ESG targets and influencing international thinking on climate change. HSBC solicits customer feedback and uses the data to fuel the continuous improvement of its products and services. The BV judging panel congratulates HSBC, winner of the 2019 award for Best Bank Governance (Europe).