AI: here to improve customer service, honest…
CUSTOMER service has evolved to allow automated systems to assist with traditional human interactions — and AI may hold the key to best-in-class service.
AI...
Go, Patagonia! Billionaire owner gives firm to charity
BILLIONAIRE Yvon Chouinard, founder of outdoor fashion retailer Patagonia, has given his company to a charitable trust to fight climate change.
Under the new structure,...
Juan Valdez: Marketing Coffee and a Country for Nearly 60 Years
Juan Valdez, a moustachioed campesino has been featured in advertisements for Colombian coffee since 1958. He is a familiar face throughout the Americas and...
EV Summit sees charging sites as major block to global uptake
BV’s electric vehicle specialist RICHARD THOMAS reports from the first day of the EV Summit 2021, being held at the Said Business School of...
SDG9: What a difference a president makes: Biden clears way for...
BV’s JASON AGNEW continues his series examining the background, implementation and ambitions of the UN’s Sustainable Development Goals with SDG9 — Industry, Innovation and...
Regulation and unity vital for food sustainability
By VIOLETA GEVORKJAN
THE WORLD is facing a sustainability crisis, climate change, and biodiversity loss — and the need for action is pressing.
Climate change and...
Playing to Win or Playing to Survive? Urbanisation and the Knowledge...
It is no surprise that cities around the world have been expanding over the last few decades. The pace of this trend is breath-taking....
EESHA KHARE (Student): Young inventor changing the mobile world
MOBILE phone batteries last for a few hours and then slowly die. We all sigh a little, put them on charge, and wait a...
Michael Pettis: Money Is Not Created Out of Thin Air
A recurring conversation I have with clients concerns the ability of banks to create credit, and of governments to monetise debt, and whether this...
Daniel Hashim (Founder, Carbon Sponge Solutions): Small is beautiful
BOFFIN-turned-businessman Daniel Hashim is carving out a name for himself by getting nanotechnology out of the research laboratory and into the industrial marketplace.
Dr Hashim’s...
